Shipping Information
At Bathroom Faucet Store, we are committed to delivering your products in a timely and efficient manner. Below are the details of our shipping options:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Options
- Standard Shipping: Delivered via DHL or FedEx. Estimated delivery time is 10-15 business days after shipment. Shipping fee is $12.95.
- Free Shipping: Available for orders over $50. Delivered via EMS. Estimated delivery time is 15-25 business days after shipment.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchanges process. Please review the following information carefully.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be:
- Unused and in its original condition.
- In its original packaging, including all accessories and documentation.
- Accompanied by the original receipt or proof of purchase.
Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Due to hygiene and safety reasons, the following items are non-returnable unless they are defective or damaged upon arrival:
- Bidet Showers
- Sensor Taps
Return & Exchange Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Please include the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
- Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation. Include the completed return form provided by our customer service team.
- Ship the Item: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure the item is received.
- Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or send out the replacement item.
Refund Process
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Order Number] Email Body: Dear Bathroom Faucet Store Team, I would like to request a return/exchange for the following item(s) from my recent order (Order #[Order Number]): Product Name: [Product Name] Quantity: [Quantity] Reason for Return/Exchange: [Reason] Please provide me with the necessary instructions to proceed with the return/exchange. Thank you, [Your Full Name] [Your Contact Information]
Contact Us
If you have any questions or need further assistance regarding returns and exchanges, please contact us at:
- Email: [email protected]
- Phone: [Insert Phone Number]
- Address: 1875 Chapmans Lane, Albuquerque, US 87111